Simple, transparent expense management – powered by xFLOWer
When expense management is handled on an ad hoc basis, it creates unnecessary work for everyone. xFLOWer can help.
Read morexFLOWer Workflow Magazine
Expert insights on business processes, workflow automation and practical AI.
Smart solutions, faltering systems: no results without processes and integration
Smart solutions are increasingly being adopted across all areas of business operations. This commitment is particularly evident among multinational companies that place a high value on their reputation—but whether good intentions translate into effective operations is another matter.
Read more
Systems Thinking for the Ideal Customer Experience
Customers usually notice a company's internal disorganization when information is not passed on fully between its representatives. Repeated contact about the same issue, unnecessary rounds of discussion, or slow response times all suggest to customers that the company is not on top of things. To meaningfully improve communication, however, we need to examine numerous other aspects of our business operations. This is where systems thinking comes in.
Read more
From the archive
Introduction to Automated Processes 4 – Contract Management
Imagine a world where you no longer have to manually look up contractual requirements and deadlines during delivery, because a software solution does it for you. There would be no more missed deadlines, overlooked details or other misunderstandings. It is reasonable to wonder why this way of working is not standard practice in the 21st century.
Read more
Tackling Labor Shortages Through Automation
Just a few years ago, probably no one would have imagined that labor shortages would become one of the biggest challenges facing businesses in Hungary. Yet no one anticipated the current situation at the time. While there were signs of potential difficulties in certain sectors, widespread labor shortages still seemed a long way off.
Read more
Take it or leave it – Packaged, but not rigid
xFLOWer is a packaged workflow system that adapts to your business operations. Flexible, customizable and AI-compatible, it does not lock you into any single vendor’s logic. Discover how it supports your processes—rather than controlling them.
Read more
The Benefits of Workflow Implementation, Part 2 – Improving the Customer Experience
In the first part of our series on the benefits of workflow implementation, we explored the advantages of using such a system for employees, including some that may not be immediately obvious. In this second part, we examine the same topic from the customer's perspective: Will our customers notice that we are using a new system? If so, how might this affect their overall satisfaction? Will they be more satisfied with our company's services?
Read more
The Benefits of Workflow Implementation, Part 4 – Reducing Operational Risks
Which operational risks are we examining? Although operational risks span a very broad spectrum, we will focus on areas that can be managed or minimized through a well-prepared workflow implementation and the associated process design. As we will see, workflow implementation can directly address risks involving substantial financial exposure in a wide range of situations.
Read more
The Benefits of Workflow Implementation, Part 5 – Faster Process Development, Simpler Implementation
In the past, introducing new processes or modifying existing ones in workflow—or BPM, business process management—systems generally required programming. Implementing such changes therefore required the involvement of the IT department and/or the vendor, as well as a dedicated IT project. This approach demanded considerable time and resources, while maintaining a high level of dependence on the vendor.
Read more
From the archive
Introduction to the World of Automated Processes 8 – Customer Service
Direct customer communication requires a wide range of supporting solutions and extensive information. Incoming requests must be tracked, and staff need the right knowledge to resolve issues quickly and without delay. Since requests received through customer service are closely connected to all other business activities, seamless information flow between departments is essential.
Read more
The Fundamental Questions of Business Organization
Before designing business processes, we must recognize that poorly defined processes waste enormous amounts of time and resources. The question is: what can we do once we recognize this and want to change how our organization operates?
Read moreThe Future of Process Management – A Presentation at Drogerie Markt
Process management is not merely a background technology function; it is a driver of corporate competitiveness. In our presentation to Drogerie Markt’s senior executives, we demonstrated how BPM can become a foundation for strategic decision-making. We covered artificial intelligence, automation, Process Mining and international best practices, supported by tangible business results.
Read more