xFLOWer

Automated business management based on processes

We turn everyday tasks into optimized processes, then automate them with our workflow platform!

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Process-driven operations

We should work on the processes, not on the results of the processes

W. Edwards Deming

Why think in processes?

A process-driven company can gain a significant competitive advantage!

“If we do not document something, we cannot measure it. If we cannot measure it, we cannot control it. If we cannot control it, we cannot manage or improve it.” Recognizing this connection helps build companies capable of continuous growth in any market environment.

Well-designed business processes enable efficient resource allocation, transparent operations and less administrative work.

Complete solutions for

supporting your departments

Financial operations? Optimized!

In today's fast-paced business world, even a single day matters. xFLOWer takes unnecessary burdens off your finance team's shoulders.

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Customer service requests? Automated!

Optimized processes accelerate complaint handling, reduce customer service workloads and automate training — for satisfied customers and balanced employees.

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Back Office tasks? Organized!

We model business processes with the xFLOWer platform, then automate them. Your core business activities become more precise and faster.

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The foundation of our solutions

The xFLOWer platform

Drawing on our decades of experience, we have created a framework that makes digitalizing business processes easy.

Digitalized processes

Well-designed processes can digitalize almost every aspect of your business, keeping everything up to date.

Optimized operations

We make processes work efficiently and economically for your business.

Automated tasks

Our automation options eliminate repetitive and tedious administrative work.

Centralized IT systems

xFLOWer connects existing IT solutions and gives you a clear view of company operations.

The xFLOWer workflow editor

xFLOWer.ai – Your own business system, without coding

You know how your business works. xFLOWer.ai helps you turn that knowledge into a system. Describe what you want to achieve, and the AI-assisted process designer guides you step by step through the design – from process steps and forms to business rules.

Shape it with a few clicks, run it and refine the finished process. From a simple approval to a complex HR, procurement or customer management system, you can build a solution tailored to your business – no programming skills required.

BUILD MY FIRST PROCESS

Free to try.

See the xFLOWer process designer in action

through a real example!

Visual process design – a BPMN 2.0 compatible editor.

Draw it! Run it! Track it!

Combine it with AI tools as well: we help at every step from process idea to running workflow. What matters is that everything you can draw can be put to work – with forms, rules, approvals and real-time tracking.

Industries where
xFLOWer has proven its effectiveness.

Regardless of the industry or organizational unit, xFLOWer empowers you to elevate your company's business processes across all domains!

01

Financial services

xFLOWer allows financial institutions to expedite their critical processes without the need for a complete overhaul of their IT infrastructure.

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02

Commercial sector

Digitalization and automation of administrative processes associated with both online and offline trade result in substantial resource savings and accelerated operations.

03

Telecommunications

Customer service, complaint handling, accounts receivable management, customer retention processes, support for complex construction projects - all in one place with the help of xFLOWer.

DO NOT HAVE TO START FROM SCRATCH!

Our solutions are ready for immediate use.

01

Document management

Transparency, automated generation, archival, and version control - to highlight the key aspects.

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02

Ticketing

Cloud-based ticketing accessible from anywhere at any time, resulting in significantly swifter business processes and satisfied customers.

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03

CRM

In place of a disorganized approach, we introduce a cohesive system for managing customer relations and sales processes.

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04

Account management

Automatically sent invoices, integrated with the invoicing system, featuring automated approval management.

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05

Labour allocation

Automated processes enhance transparency and efficiency, replacing manual work time planning and distribution.

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06

Resource management

Transparent accounting of expenses and resources enables instant project ROI assessment.

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ALL SOLUTIONS

xFLOWer.ai

Process library

Business processes from the first step through decisions to delivery. Find a starting point for your business.

All processes
YesNoRegister invoiceManager reviewFinance review×Post and payRevision

Finance and procurement

Invoice approval

The assistant registers the invoice and checks the amount, VAT, supplier and performance date. The manager approves or rejects it; above HUF 500,000 the finance manager also approves. Accounting posts and pays the approved invoice while records management archives it. Rejected invoices return to the supplier for correction. After 3 working days without a decision, the request escalates to the area manager.

Process details
HR preparation++First dayIT accountsEquipmentTraining plan

HR and people

Employee onboarding

HR prepares the contract and onboarding package. IT creates accounts and access, the equipment owner prepares the laptop and phone, and the manager plans the first week in parallel. Contract errors return to HR. On the first day, the employee signs, receives equipment and attends induction. At the end of probation, the manager decides whether to confirm employment or terminate the contract.

Process details
Leave requestBalance, review×HR registrationChange datesRejection

HR and people

Leave request

The employee submits the dates, leave type and substitute. The system checks the remaining allowance and rejects requests with insufficient balance. The manager approves, rejects or proposes different dates. HR records approved leave, notifies the employee and substitute, and informs payroll. Proposed changes return to the employee; rejections include a reason.

Process details
Report departure++SettlementRevoke accessReturn equipmentExit interviewHandover

HR and people

Employee offboarding

The manager or employee informs HR, which prepares exit documents. IT revokes access and archives data, equipment is returned, the manager conducts an exit interview, and project materials are handed over in parallel. Missing equipment triggers a damage assessment. Payroll prepares the final settlement and HR issues employment certificates.

Process details
Purchase requestApprovals3 quotationsPlace orderQuality checkClose request

Finance and procurement

Purchase request

The employee records the item, quantity, justification and expected delivery. The manager approves or rejects; above HUF 500,000 finance also approves, and above HUF 2 million the managing director does too. Procurement requests at least 3 quotes, selects the best and orders. The warehouse checks delivery quality. Nonconforming deliveries trigger a supplier complaint; successful receipt notifies the requester and closes the request.

Process details
YesNoUpload receiptsManager, accounts×ReimbursementCorrect receipts

Finance and procurement

Expense reimbursement

The employee uploads receipts and selects the cost centre and category. Missing required fields return for correction. The manager checks and approves; above HUF 200,000 the finance manager also approves. Accounting validates and posts the claim, returning invalid receipts for correction. Finance reimburses approved expenses and sends an email notification.

Process details
Record complaintInvestigation×CompensationExplain rejection

Customer service

Customer complaint handling

Customer service records and categorises the complaint and assigns priority. The responsible team investigates and requests documents if needed. Valid complaints lead to a refund, voucher or replacement proposal; compensation above HUF 50,000 needs area-manager approval. Customer service sends the decision and arranges compensation. Complaints unanswered after 30 days escalate to quality assurance.

Process details
YesNoQuote requestPrice, margin×ContractingRepricing

Sales and marketing

Quotation process

Sales records the request and qualifies the lead. A technical colleague assesses the work and prepares specifications. Sales drafts the quote, finance checks the margin and the manager approves; above HUF 5 million the managing director also approves. Sales sends the quote and follows up after 7 days. Acceptance starts contracting, changes return to pricing, and rejection closes with a loss analysis.

Process details
YesNoDraft contractLegal reviewFinance review×Sign and archiveRevision

Sales and marketing

Contract approval

The case owner drafts from a template. Legal checks risks and clauses, returning objections for revision. Finance checks payment terms. The area manager approves; contracts above HUF 10 million or longer than 3 years also require the managing director. The counterparty signs or requests changes, restarting legal and financial review. After both signatures, the contract is archived and recorded in CRM.

Process details
YesNoRole, budgetScreen, interview×Send offerReserve list

HR and people

Recruitment

The manager submits a vacancy and competency profile. HR gets finance approval for the budget and advertises through the careers site, LinkedIn and job portals. HR screens CVs, the manager interviews and successful candidates complete a professional task; senior roles add a managing-director interview. HR sends an offer to the chosen candidate and feedback to others. If declined, the process continues from the reserve list.

Process details
Review cycle++Shared goalsSelf-assessmentManager review360° feedback

HR and people

Performance review

HR starts the annual cycle. Employees assess their KPIs and competencies; managers evaluate them and collect 360-degree feedback. A one-to-one meeting sets next-year goals and a training or mentoring plan. HR mediates differences in assessments and records results. Outstanding performance triggers a reward or promotion; weak performance leads to a development programme.

Process details
YesNoReport issueL1 diagnosis×Test and closeL2 escalation

IT and access

IT support ticket

The user reports the issue with details, a screenshot and urgency. Helpdesk categorises and prioritises against the SLA. Level 1 attempts resolution; if unsuccessful within 4 hours, it escalates to Level 2, which may involve infrastructure or development. The solution is tested and the user confirms it; unaccepted fixes can reopen the ticket. Closure includes a satisfaction survey and knowledge-base entry.

Process details
YesNoAccess requestManager, owner×IT configurationRevision

IT and access

Access request

The employee requests a system, permission level, justification and duration. The direct manager approves, then the system owner reviews; sensitive systems also require the data protection officer. IT configures and validates access and informs the user of usage rules. Time-limited access triggers a reminder 7 days before expiry, followed by renewal or automatic revocation.

Process details
Brief, budget++Launch campaignCreative assetsMedia planLegal review

Sales and marketing

Marketing campaign

Marketing creates the audience, message, channel and KPI brief. The marketing manager approves the concept and budget; above HUF 5 million the managing director also approves. Creative production, media planning and legal checks run in parallel. Feedback can revise the brief. After launch, weekly monitoring triggers optimisation if KPIs underperform by 30%. A final report records results and lessons.

Process details
Return requestInspect product×RestockRepairDisposal

Customer service

Product returns

The customer submits the order, product, reason and photos. Customer service checks purchase date and warranty eligibility, rejecting invalid claims with reasons. Valid claims receive a return label. The warehouse inspects the returned product and decides on restocking, repair or disposal. Eligible returns receive a refund within 5 working days or a replacement at the customer’s request. The customer is notified throughout.

Process details
Product concept++Beta testingPrototypeMarketing planSales strategySuppliers

Operations and projects

New product launch

The product manager prepares the concept, market need, audience, business model and ROI estimate. Management approves or asks for revision. Development builds a prototype while marketing, sales and procurement prepare communication, selling and supply plans in parallel. Selected customers beta-test; feedback improves the product and serious issues restart development. Successful testing leads to launch, sales training, a campaign and quarterly market reports.

Process details
DocumentationExpert reviewFinance, legalSignatureSubmissionMissing documents

Operations and projects

Grant application

The grant writer prepares the required documents. The professional lead reviews and returns revisions if needed. Finance validates the budget and own contribution; legal checks procurement and state-aid compliance. The managing director signs. The owner submits electronically or by post and obtains confirmation. Missing documents are supplied by the deadline. A successful award starts a project; an unsuccessful one is reviewed for lessons.

Process details
YesNoFault, locationMaintenance work×SettlementWarranty repair

Operations and projects

Maintenance order

The user reports the site, equipment, issue and urgency. Maintenance investigates and estimates labour, materials and time. Below HUF 100,000 the maintenance manager approves; above that the area manager also approves. External expertise triggers subcontractor quotes. Work and materials are documented. The user confirms completion or reopens for warranty repair. Finance posts costs to the relevant cost centre.

Process details
Training requestManager, HR×External courseInternal courseAlternative

HR and people

Training request

The employee requests training with date, cost and expected benefit. The manager approves, rejects or suggests an alternative. HR checks the budget; overruns require area-manager approval. Procurement contracts external training, while HR organises internal sessions. The employee completes the course and earns a certificate. HR records failures and offers a retake. Successful employees give feedback and share their knowledge with the team within 6 months.

Process details
Charter, PMO++Kick-offAllocate teamProcurementHR expertsIT infrastructure

Operations and projects

Project initiation

The project manager prepares the charter, scope, milestones, budget and risks. The sponsor and stakeholders review and return significant changes. After approval, PMO checks portfolio alignment and functional managers allocate the team. Procurement arranges contracts, HR external specialists and IT infrastructure in parallel. The team attends kick-off, plans the first sprint or phase and starts weekly status reporting.

Process details

How did we solve our customers’ challenges?

Get inspired by our case studies!

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We help you choose and implement smoothly!

The latest articles from our experts

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Media appearances and interviews

Forbes

FORBES INTERVIEW — WORKFLOW PIONEERS

Forbes interviewed our managing director, Zsolt Szederkényi, about pioneering workflow solutions. ‘We bring order to chaos, which decision-makers greatly appreciate — without having to transform the entire company (the classic ERP implementation philosophy, which can take years). We are not organizational development consultants; that is a different profession…’

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IT-Business

Workflow = low-code? Business opportunities in process modeling — IT-Business conference

How do workflow tools help automate a company? Business and IT decision-makers are under growing pressure to establish regulated, IT-supported operations in a short time.

IT Business

LET MACHINES WORK, LET PEOPLE CREATE

Imre Csordás and Zsolt Szederkényi share their advice on organizational automation. It does not require a large budget: every business runs on processes, and the right tools need to be applied effectively.

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ALL MEDIA APPEARANCESALL PRESENTATIONS
The owner of Flow Industries thinks through the company's operational problems: a clean, straight process path emerges from the tangle inside the thought bubble.

Try our interactive game!

In our short, mobile-friendly game you lead Flow Industries and must find the most optimal business management solution.

Our max 3-minute story highlights the advantages and drawbacks of the most common approaches in practice.

Let's get started with process-driven business management!

+36 1 469 0001sales@xflower.hu

Let's talk about your processes

Tell us briefly which process you'd like to automate – we'll get back to you within 1 business day.