Expert insights on business processes, workflow automation and practical AI.
When managing leave, it is easy to overlook the need to keep accurate records of related factors, such as absence cover. If leave is recorded manually as static data, for example in an Excel spreadsheet, no one will alert us if we approve leave for a key employee and their potential replacement at the same time. To avoid this, we need a clear overview of the entire process.
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The most important aspects of workforce management are assigning and tracking tasks, but it also includes managing leave and attendance records. Maintaining a dedicated role for task allocation remains common practice, even though, apart from a few exceptional situations, this activity can be fully automated.
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In an accounts receivable management process, we need to know the payment terms agreed with each company or service provider, as it is important to understand when we can expect an invoice to be paid. Short turnaround times and ensuring that no documents go missing are particularly important in this area, as any shortcomings can result in significant financial losses. A workflow management system enables us not only to maintain accurate records, but also to manage related tasks, store documents and automate activities.
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Digital twins, digital agents and back office automation: what each is for, why the sequence matters, and when leadership decision-making gains a mirror.
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We may be inclined to associate quality assurance with reduced productivity and view it as an unnecessary burden. Yet it is precisely when developing quality assurance processes that we can truly identify areas of our processes that have not been optimized.
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Documents are among the most important building blocks of information exchange in any company. They allow us to provide explanations, store information, record agreements, note tasks and prepare reports. Compared with conversations, documents offer undeniable advantages, including their level of detail, information content, timestamps and the ability to retain them indefinitely.
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Fast response times, a thorough understanding of every detail, and prompt problem resolution are essential to complaint management. If our organization's operations are poorly structured, customers will soon notice when their complaints are handled. Long waiting times and unsatisfactory answers are clear indicators of inefficient business operations.
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The widespread adoption of CRM systems has greatly simplified customer management and sales processes for small and medium-sized businesses. Many people think of CRM systems as essential, all-in-one solutions that cover most business processes. However, when complex sales processes push a CRM system to its limits, a much more flexible workflow management solution is likely to be needed.
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It may seem surprising, but written records dating back to the mid-18th century show how processes were applied in various areas of manufacturing and business management. It is important to note that these sources do not contain detailed, step-by-step descriptions, particularly of business processes, but rather descriptions of procedures associated with various complex activities.
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The essentials, benefits and limitations of low-code. Operational maturity levels and the citizen developer role.
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xFLOWer and Corvinus University of Budapest have launched a joint AI development project involving business informatics students. The young team is exploring the potential of artificial intelligence through fresh ideas and language models. The 12-week program aims to bring the best solutions into the production system, while xFLOWer mentors support and inspire the students.
Read moreAccording to the ancient Japanese philosophy of Kaizen, progress comes through small but consistent steps. xFLOWer workflow management software offers a digital solution built on this principle: it makes processes flexible, simplifies the integration of user feedback, and supports continuous improvement. Read on to discover how small changes can deliver significant results.
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