xFLOWer

Customer service – more efficient service through process-driven workflows

Customer service involves a wide range of tasks, processing large volumes of customer data that typically generate further actions. Organizing these tasks into automated workflows significantly speeds up service delivery and reduces training time to a fraction of what it was.
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A better customer experience through optimized operations

01

Automated customer service workflows

Integrations eliminate information bottlenecks, allowing the next steps and the conditions for completing them to be defined immediately.
02

Training time reduced to one-tenth

With xFLOWer, training that previously took weeks or even months can be dramatically shortened. The system intuitively provides agents with the information and guidance they need to complete their tasks.
03

Process-driven customer document management

All documents are stored in a searchable format. Templates even allow contracts to be amended, created or terminated in real time during customer calls.

Meeting customer needs

xFLOWer goes beyond recording incidents and service requests: predefined business workflows allow resolution and case handling to begin as soon as a request is submitted.
Workflows running in the system can also involve staff from other departments or external partners. For example, when a subscriber reports a fault, the relevant maintenance colleague or partner can be notified immediately.
Assistance-related claims are handled through similar workflows. For example, when a home insurance claim is reported, a repair specialist can be dispatched immediately, or the system can automatically select the nearest specialist with the earliest availability.

Behind-the-scenes operations – front and back office solutions

Customer service teams need supporting systems that enable fast case handling and prompt, relevant responses while providing agents with all the information they need when communicating with customers.
Back office work is just as important as front office activity. Even excellent communication cannot guarantee customer satisfaction if customer requests are fulfilled through cumbersome or slow processes!
xFLOWer back office modules provide a comprehensive solution to these challenges as well.
BACK OFFICE SOLUTIONS

Task assignment and quality assurance

You can specify the skills required to complete each workflow step and define each employee's capabilities. The system also monitors individual workloads.
The system automatically delegates tasks to colleagues who have both the skills and the time needed to complete them.
xFLOWer supports the implementation of quality assurance policies and employee evaluations, helping enforce company quality standards while ensuring high-quality customer service and transparent oversight.

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Let's talk about your processes

Tell us briefly which process you'd like to automate – we'll get back to you within 1 business day.