xFLOWer

Automated ticketing
powered by workflows

Effective ticketing processes not only support internal operations but also improve customer service and elevate the customer experience, potentially creating a significant competitive advantage. That is why we designed our ticketing module as a comprehensive solution rather than a simple customer database.
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Workflow-driven issue management directly from the cloud

01

All ticket-related workflows in one place

There is no need for multiple systems to manage reports, work orders and payments—xFLOWer handles everything in one place.
02

Manage customer requests more efficiently,
at lower cost

Digitizing the entire workflow reduces the time spent per customer, potentially cutting the cost of handling each case to a tenth of its original level.
03

Faster service, happier customers

Automated workflows speed up customer service and eliminate the frustration caused by missing information.

Real-time issue tracking

Our cloud-based system not only enables customer service teams to work more flexibly but also lets managers track events in real time, even outside the office, supported by sophisticated reporting and analytics. Every team member can work remotely, even using mobile devices alone.
But xFLOWer offers more than visibility—it ensures that every team member always knows which tasks to complete and when, while also enabling the automation of individual tasks and recurring activities wherever possible.

Reduce costs with workflows

The xFLOWer ticketing module offers far more than a typical ticketing system. It takes incoming ticket management to the next level by managing and orchestrating not just issue reporting but also the workflows needed to resolve each issue.
What does this mean in practice? When a ticket arrives, the system identifies the issue and automatically initiates the workflows required to resolve it. For example, it can notify the maintenance team which customer needs assistance, what needs to be fixed and by when.
The system also manages predefined deadlines and work orders with custom templates, allowing billing to be automated as well. These capabilities make both delegation and oversight more efficient, delivering significant cost savings.

Workflow-driven ticketing

Most ticketing systems do not adequately support the coordination and workflow-based management of operational activities related to support tickets.
Whatever the customer request, xFLOWer resolves every issue through predefined workflows. You can configure interim and final deadlines and define workflows of any complexity with any number of participants.
In addition, xFLOWer’s advanced automation capabilities can reduce your customer service team's workload and make administration smoother and faster while minimizing human error.
How to choose a ticketing system

How to choose a ticketing system

How to choose a ticketing system: The 6 most important criteria The right system should be cloud-based, automated, easy to integrate and easy to monitor. Open source is less expensive but riskier; paid solutions are more reliable. A workflow-based approach improves the customer experience and internal efficiency.
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Let's talk about your processes

Tell us briefly which process you'd like to automate – we'll get back to you within 1 business day.