Process-based automated ticketing
Efficient ticketing processes not only enhance the company's internal operations, but also elevate customer service, resulting in an improved overall customer experience. This can lead to a notable competitive edge in the market. With this in mind, our ticketing module has been designed to function as a comprehensive solution system, surpassing the capabilities of a basic customer registry.
Cloud-based error handling driven by processes
Live error monitoring
Our cloud-based system not only enhances the mobility of customer service work but also enables managers to monitor events in real-time, even when outside the office. This is further supported by the generation and analysis of highly complex reports. The option of working remotely can be extended to all colleagues, particularly in a mobile environment.
xFLOWer provides more than just transparency. It ensures that every employee is aware of when and what tasks they need to perform. Additionally, certain tasks and repetitive activities can be automated whenever possible.
Process-driven cost reduction
xFLOWer's ticketing module surpasses the capabilities of an ordinary ticketing system. It elevates the management of incoming error tickets to a new standard, as it not only oversees and regulates the error notification but also manages the resolution processes.
What does this mean in practice? Upon receiving an error ticket, the system identifies the issue and initiates the necessary processes for resolution. For instance, it can inform the maintenance team about the customer, the nature of the error, and the deadline for resolution.
The system also allows for the management of worksheets with preset deadlines and distinctive templates, enabling automated settlements. This facilitates not only more efficient delegation but also improved supervision, resulting in substantial cost savings.
Most ticketing systems do not adequately facilitate the oversight and management of operational activities associated with error tickets at a process level.
In xFLOWer, every issue, regardless of customer request, is resolved following pre-established processes. You can set specific interim and final deadlines, and define processes of any level of complexity with any number of participants in the system.
Furthermore, leveraging xFLOWer's sophisticated automation capabilities, you can alleviate the burden on customer service, streamline administration, and expedite processes, thereby minimizing human errors.