Regardless of the industry or organizational unit, with xFLOWer, you can elevate your company's business processes across all domains. This can be achieved swiftly by implementing our readily applicable concrete solutions!
Financial services
Speeding up key processes without rebuilding the IT infrastructure, whether it's about managing customer contact processes, terminal management processes, maintenance, and complaint handling, ticketing solutions, or enabling new services/products.
Insurance
xFLOWer alleviates the load on all levels of the company by digitizing these processes, whether they pertain to back-office or customer service responsibilities, contract administration, claims and payments, or any other customer-associated documents.
Telecommunications
Customer service, complaint handling, accounts receivable management, customer retention processes, support for complex construction projects - all in one place with the help of xFLOWer.
Service providers
xFLOWer aids in maintaining seamless administrative processes for offers and contracts, as well as managing complaints and other customer service matters. Moreover, it also provides a straightforward way to oversee the entire invoice approval process.
Technology & IT
Managing versions in technology and diverse IT projects, alongside stringent quality assurance demands and ongoing testing, necessitates the utmost precision. Our seasoned professionals refine these tasks into tailored business processes, and subsequently refine and automate them using our xFLOWer platform!
Property management
Our experts, in conjunction with our platform, facilitate the organization and management of tasks pertaining to real estate notifications, professional requirements, invoice approval, and other administrative responsibilities through streamlined processes.
Logistics
xFLOWer enables centralized management of procurement, invoice handling, purchase order processes, and customer service needs.
Trade
Leveraging xFLOWer, nearly all administrative processes related to trade can be digitized and subsequently automated, resulting in substantial resource savings and expedited operations.
Finance
To stay ahead in today's fast-paced business world, especially in the finance area, organizations have to overcome their slow systems. xFLOWer provides the right platform to outpace any challenge.
HR & Labor affairs
Starting from recruitment and onboarding, all the way to the handling of daily tasks, we strive to enhance transparency in the company's operations.
Back Office
Leveraging the expertise of our professionals and our proprietary xFLOWer platform, we assist in modeling business processes and subsequently streamline their automation through digitization.
Customer service
Managing customer service tasks involves handling diverse customer data, often leading to additional responsibilities. Streamlining these tasks into an automated process greatly enhances service efficiency and reduces training time to a minimum.
Sales
Equipping the sales team with appropriate systems and tools enhances their effectiveness. Automated processes and readily available, top-notch data facilitate decision-making and targeted sales efforts.
Legal
Legal processes, such as the preparation, review and approval of contracts, are a complex activity chain that requires a system-level solution. With xFLOWer, these activities can be organized into uniform processes, so that all activities are carried out with the same deadlines, through the appropriate steps and participants.
Company management
Relying solely on emails and Excel spreadsheets for governance can lead to inefficiencies. Over time, this lack of transparency and extended decision-making periods can potentially jeopardize the company's success. xFLOWer integrates and automates all facets of efficient management within a unified system, structuring them into a cohesive business process.
CRM system
In a sales process, there are multiple concurrent tasks that need to be carried out for a successful outcome. Our CRM module tackles operational-level challenges and provides extensive support in the crucial operations for successful sales and exceptional customer relationships.
Document management system
The management of all business documents is essential. Hence, almost without exception, business processes and activity sequences are linked to these documents, all of which are overseen by xFLOWer.
Ticketing
Efficient ticketing processes not only enhance internal company operations, but also, in conjunction with improved customer service, elevate the overall customer experience. This can lead to a substantial competitive edge in the market. Therefore, we designed our ticketing module to function as a comprehensive solution system, rather than a mere customer registry.
Resource planning
Clear tracking of costs and other resources allows for an immediate assessment of the returns on various projects. This ensures comprehensive control over the entire project, from initial design to final implementation.
Projectmanagement
Individual projects can be perfectly monitored along well-structured processes, as colleagues always follow pre-determined steps. Any potential issues can be addressed in a systematic manner, minimizing unexpected surprises.
Division of labour
Manually organizing work hours, managing vacations, and distributing labor can be resource-intensive tasks. The xFLOWer platform not only aids in these areas, but also facilitates task assignment and competency-based task prioritization, ensuring seamless and efficient operations.
Account management
Efficient and clear invoicing processes are vital foundations of the company's financial activities. Receiving incoming invoices, automatically generating new ones, and archiving all invoices through precise, easily traceable processes will no longer be a source of concern.
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