Under pressure: digital transformation driven by pandemic

Under pressure: digital transformation driven by pandemic

A serious misunderstanding

Digital transformation, as a corporate strategy is more often than not misunderstood. The misunderstanding is based on the assumption that existing operations and habits can be managed electronically as they are, preserving the actual conditions and statuses in the organization. Contrary to this approach, successful digital transformation requires a strategy that starts with the actual operations and processes of departments, and the organization as a whole, and aims to optimize these as much as possible to achieve higher efficiency, throughput, and less bottlenecks and errors. Streamlining business processes is also a key factor in achieving the above mentioned advantages, and is often overlooked during digital transformation projects.
Purchasing software for digital transformation by itself therefore cannot be considered as a solution. Software tools, or even entire suites are merely the tools which might enable successful transformation, while their application and efficiency depends almost solely on the business processes underneath operative, daily routines. 

How to ensure successful transition?

In order to avoid a strategic failure in digitalization efforts, business processes must be analysed first, to discover existing deficiencies in operations.  Process analysis enables the discovery and deep understanding of given business processes, interdependencies, responsibilities and bottlenecks too. As processes definitions become significantly more accurate, they will serve as the fundamentals of process optimization.
Process optimization as a next step provides solutions for mentioned deficiencies, saving operational costs almost immediately. Process optimization might be stressful for organizations as it implies changes in daily routines for a considerable proportion of the workforce. However, once changes are adopted successfully, stress is eased by the implementation of process automation. Optimizing processes - on a high level - usually means the simplification and rationalization of operative tasks, discovering and eliminating inefficiencies, while identifying tasks for automation.

How process automation supports change management?

Process automation tend to perform boring, monotonous, repetitive tasks usually detested by employees - all by itself, without human intervention. Since these tedious tasks are now performed by software tools, daily work becomes easier and less frustrating, making adoption to the changing environment the workforce's interest too. Not to mention the amount of working hours saved, which can be harnessed to perform tasks carrying high added value instead of doing monotonous, repetitive work. If done properly, successful implementation creates a win-win situation for both the company and to the workforce for the above reasons.

Why is now a great time for digitalization efforts?

Today, as the world is most impacted by the COVID-19 pandemic, sudden and radical changes happen overnight and globally. The pace became incredibly fast, as governments try to save economies and and provide safety for societies at the same time. On one hand, the situation is therefore stressful, yet as organizations are pressed to adopt to such sudden and sometimes profound changes, it seems to be worthwhile giving thought to strategic change management. Many enterprises are pioneering such strategies, applying sustainable digital transformation projects. These solutions will outlast the pandemic and the now widespread work from home workstyle, as their strategic impact is designed to make operational processes more efficient, streamlined and automated, applicable for any situation. Nevertheless, as pressure lightens, the results of these strategic changes might become even more impactful, thus opening up opportunities for changes in other management or operational fields too. Hence the investment involved with digital transformation has a long term impact, instead of a temporary solution to resolve some challenges raised by the current situation.

Available solutions

Although a great number of areas can be automated, our focus is on back office business process management and automation. As such, we aim to perform process management for optimized business processes and therefore suggest our services as:

  • Process analysis – to learn what exactly happens in the organization
  • Process optimization – to ensure efficient operations, therefore saving costs and to prepare business processes for automation
  • Software implementation – After modelling the optimized processes, BPM and RPA software solutions are implemented, integrated with the existing IT infrastructure.
  • Follow up – After successful implementation, we provide continuous support for the implemented software solutions and measure their efficiency.